Read the Wallet balance shown in your profile
Read the Wallet balance shown in your profile in Cortex Chat: practical steps, setting explanations, result checks and troubleshooting.
The profile summary can show Fmail Wallet credit and its account or workspace context. Balance unavailable is different from zero credit. A visible credit amount is not a guarantee that every separate voice or app service is ready.
Before you start
The profile menu links account identity, Wallet information and workspace administration. Changes to a member role or an administrator ceiling affect shared access; they are not conversation appearance settings. Read the selected person’s email and the workspace context before saving. Member invitations, group membership and Sidekick tool access are different layers, with separate confirmation and recovery paths. A stale-data message means you should reload current information before a new mutation. For financial work, the selected Wallet account and its transaction history matter more than an isolated balance summary. Never include account tokens, recovery information or payment data in a public support screenshot.
Step-by-step
- Open the account control and locate Fmail wallet.
- Read the balance, any account/workspace name and state note.
- Use the appropriate Wallet history when you need to explain a change rather than inferring it from the summary alone.
What the settings mean
| Control or state | Meaning |
|---|---|
| My account | Personal account settings and identity. |
| Workspace members | People, roles and invitation/status management. |
| Administrator permissions | Owner approval for management and tool delegation. |
| Recent actions | Recorded workspace operations, separate from conversation history. |
Check the result
You know which balance is displayed and whether it was successfully loaded.
If it does not work
If unavailable, refresh after connectivity returns. Do not start a payment merely because the summary could not be loaded.
Continue with the right context
Return to the Cortex Chat guide index to choose another task. Keep the current account, assistant and conversation in view when following the next guide. To use the product, open Cortex Chat.
- Use the account menu and My account
- Open the intended Add credits flow
- Open workspace Administrator permissions
Last updated