Switch between signed-in email accounts
Switch between signed-in email accounts in Cortex Chat: practical steps, setting explanations, result checks and troubleshooting.
The Email account tabs identify the active mailbox. Switching waits for confirmation from the embedded email app; it is not just a cosmetic change of the tab label. Drafts and pending account changes need attention during the transition.
Before you start
An app name opens the product surface, while its settings control shows connection and Sidekick access. The product may be visible to you even when the assistant has no permitted tool for the action you want. Read the account identity, phase and explicit guidance before reconnecting. Some setup flows need tools saved first and account access saved afterwards. For embedded apps, verify the account and open record rather than assuming the context from another tab. If an action changes an external record, inspect that record afterwards; a completed app load or a confident assistant reply is only part of the evidence.
Step-by-step
- Open Email and read the active account tab.
- Select the intended alternate tab and wait for Switching to finish.
- Confirm the active mailbox address before composing or asking the Sidekick to act on a thread.
What the settings mean
| Control or state | Meaning |
|---|---|
| App surface | The interface you can open and use. |
| Connection | The service/account link and its current state. |
| Account access | The read/draft/write/send allowance supported by that app. |
| Tool selection | The particular operations saved for the assistant. |
Check the result
The selected mailbox is confirmed active and the visible content matches it.
If it does not work
If switching takes too long, reopen Email through the displayed recovery path. Do not send from an assumed account while the switch is still pending.
Continue with the right context
Return to the Cortex Chat guide index to choose another task. Keep the current account, assistant and conversation in view when following the next guide. To use the product, open Cortex Chat.
- Open a connected app beside your assistant
- Understand app connection and access states
- Open and work with Docs in Cortex Chat
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