Open the intended Add credits flow
Open the intended Add credits flow in Cortex Chat: practical steps, setting explanations, result checks and troubleshooting.
Add credits opens the linked Fmail Wallet credit surface. It is a financial action path, separate from a read-only balance view. Check the destination account and checkout before committing a purchase.
Before you start
The profile menu links account identity, Wallet information and workspace administration. Changes to a member role or an administrator ceiling affect shared access; they are not conversation appearance settings. Read the selected person’s email and the workspace context before saving. Member invitations, group membership and Sidekick tool access are different layers, with separate confirmation and recovery paths. A stale-data message means you should reload current information before a new mutation. For financial work, the selected Wallet account and its transaction history matter more than an isolated balance summary. Never include account tokens, recovery information or payment data in a public support screenshot.
Step-by-step
- Open the account control and verify the identity and Wallet context.
- Select Add credits and inspect the destination’s balance and offered purchase details.
- Complete a payment only when intended, then reconcile the resulting transaction and balance before retrying.
What the settings mean
| Control or state | Meaning |
|---|---|
| My account | Personal account settings and identity. |
| Workspace members | People, roles and invitation/status management. |
| Administrator permissions | Owner approval for management and tool delegation. |
| Recent actions | Recorded workspace operations, separate from conversation history. |
Check the result
Any intended top-up is associated with the correct account and a confirmed transaction.
If it does not work
A redirect to checkout is not proof credit was applied. An uncertain payment needs transaction-history review rather than another immediate purchase.
Continue with the right context
Return to the Cortex Chat guide index to choose another task. Keep the current account, assistant and conversation in view when following the next guide. To use the product, open Cortex Chat.
- Use the account menu and My account
- Read the Wallet balance shown in your profile
- Open workspace Administrator permissions
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