Understand delivery indicators and retry a failed send
Understand delivery indicators and retry a failed send in Cortex Chat: practical steps, setting explanations, result checks and troubleshooting.
Sent, delivered and read describe different receipt states. A local pending message can also show sending or failed. These indicators do not establish that a Sidekick completed an external action described in the text.
Before you start
The active composer determines where text, mentions and attachments will be sent. A private assistant panel can sit beside a shared conversation, so check the heading as well as the visible text. Inspect the file or recording before sending it; a local preview is not a completed upload. Chat validates a single attachment and rejects empty, oversized or unsupported files. Receipt state describes the message transport, not the success of a task requested inside it. If the result is uncertain, inspect the existing conversation and any external destination before retrying. This is especially important when a message asks the assistant to send, book or create something.
Step-by-step
- Read the indicator on the message you intended to send.
- If it failed, inspect the visible error and whether the message already exists in the conversation.
- Use Retry message only after reconciling an uncertain result, then verify that a single message remains.
What the settings mean
| Control or state | Meaning |
|---|---|
| Composer | The current destination for text and pending media. |
| Preview | Content selected locally and still awaiting the send action. |
| Receipt | Sending, failed, sent, delivered or read information. |
| Task result | The separate artifact or external action requested in the message. |
Check the result
The conversation contains the intended message once, with its actual receipt or failure state.
If it does not work
A slow reply is not a failed send. Check runtime activity and the existing message before retrying or sending a rewritten duplicate.
Continue with the right context
Return to the Cortex Chat guide index to choose another task. Keep the current account, assistant and conversation in view when following the next guide. To use the product, open Cortex Chat.
- Send a text message
- Write a multi-line message without sending early
- Mention a group member or Sidekick
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